Shipping policy
ROXWELL JEWELLERY
Shipping & Delivery Policy
Last updated: 8 October 2026
At Roxwell Jewellery, we take care to ensure your jewellery is carefully packaged and delivered safely.
Below you’ll find information about our delivery charges, dispatch times and what to do if something goes wrong.
1. Delivery Destinations
We currently deliver to the UK destinations available at checkout.
Please enter your delivery address at checkout to see the shipping options available for your location.
If delivery is unavailable for your address, you will be notified during checkout.
2. Shipping Costs
Standard Delivery: £2.99 per order, free delivery on orders of £30 or more
Delivery charges are displayed at checkout before you complete your purchase.
Any additional delivery options, where available, will be shown with their applicable charges.
3. Processing and Dispatch Times
We aim to prepare and dispatch orders within 1–3 working days after payment has been confirmed.
Working days are Monday to Friday, excluding bank holidays.
Orders placed during weekends or bank holidays will normally be processed on the next working day.
If an item requires additional preparation or is made to order, the relevant product listing will explain any longer timescale.
We will contact you if we anticipate a significant dispatch delay.
4. Delivery Times
Estimated delivery times are provided at checkout.
These are estimates rather than guaranteed arrival dates unless a specific delivery date has been expressly agreed with us.
Actual delivery times may vary because of the delivery destination, courier operations, bank holidays and other circumstances.
Unless a different delivery period has been agreed, orders will be delivered without undue delay and within 30 days of the contract being formed, in accordance with applicable UK consumer law.
5. Order Confirmation and Tracking
Once your order has been placed, you will receive an order confirmation email.
When your order is dispatched, we will send a dispatch confirmation.
Where tracking is available, the relevant tracking details will be provided.
Please check your junk or spam folder if you do not receive an expected email.
6. Packaging
We package our jewellery carefully to help protect it during transit.
Packaging may vary depending on the size, shape and nature of the item ordered.
Any gift packaging specifically included with a product will be described in its listing.
7. Incorrect Delivery Details
Please ensure your delivery address is complete and accurate before placing an order.
If you notice an error, contact us as soon as possible at traccoleman@gmail.com.
We will try to amend the address before dispatch, but changes may not be possible once an order has entered the delivery process.
If a parcel is returned because of incorrect address information, we will contact you to discuss the available options and any reasonable additional delivery costs, where applicable.
Your statutory consumer rights remain unaffected.
8. Delayed or Missing Parcels
If your order has not arrived within the expected delivery period, please contact us.
We will investigate with the delivery provider and work to resolve the issue.
If delivery does not take place within the agreed or legally required period, you may have the right to cancel your order and receive a refund, depending on the circumstances.
We will not require you to resolve a lost-parcel dispute directly with the courier before we consider our obligations as the retailer.
9. Damaged Deliveries
If your jewellery arrives damaged, please contact us as soon as reasonably possible.
Include your order number and details of the problem.
Photographs of the item and packaging may help us investigate, but they are not an absolute requirement for exercising statutory rights.
Where goods are damaged, faulty or not as described, we will provide an appropriate remedy in accordance with UK consumer law.
10. Responsibility During Delivery
Roxwell Jewellery remains responsible for the goods until they are delivered into your physical possession or that of a person you have nominated to receive them, subject to the applicable legal exception where you independently arrange a carrier not offered by us.
If an order is lost or damaged before delivery, we will address the matter in accordance with our legal obligations.
11. Returns
For information about returning unwanted or faulty jewellery, please see our Returns & Refund Policy:
Most eligible online purchases have a statutory 14-day cancellation period after receipt.
Different rules may apply to certain genuinely personalised products or qualifying sealed hygiene goods.
Your rights regarding faulty or misdescribed products remain unaffected.
12. Contact Us
For delivery questions, please contact:
Roxwell Jewellery
Website: https://roxwelljewellery.com
Email: traccoleman@gmail.com
Please include your order number where possible so we can assist you efficiently.
Nothing in this Shipping & Delivery Policy affects your statutory rights under UK consumer law.